At Zumbach Electronic, customer service is not just a department; it’s a core value that permeates every aspect of their business. This philosophy drives their commitment to providing the highest possible levels of customer service, ensuring that every interaction is marked by care, attention, and a consultative approach to solving specific process and production issues.
Jul 17, 2025
Since 1957, Swiss-based manufacturer of industrial, non-contact measuring and control solutions, Zumbach Electronic AG, has worked tirelessly to provide exceptional customer service with their industry leading products and solutions. The Zumbach’s belief is that customers are more than just clients; they are part of their extended family. This philosophy drives their commitment to providing the highest possible levels of customer service, ensuring that every interaction is marked by care, attention, and a consultative approach to solving specific process and production issues.
From the moment a customer engages with Zumbach Electronic, they experience the unique Zumbach consultative approach, understanding that every customer has very specific needs and challenges. They take the time to listen and understand these requirements thoroughly, and their team of technical experts work closely with customers to tailor solutions that not only meet but exceed their expectations. This personalized service ensures Zumbach’s customers receive the most effective and efficient solutions for their unique applications.
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Rainer Zumbach, second generation owner and CEO of Zumbach Electronic stated “When customers choose Zumbach Electronic, they become part of our extended family. This means they can expect attentive ongoing support and a relationship built on trust and mutual respect. We are dedicated to fostering long-term partnerships, and our customers know they can rely on us for continuous support and guidance. Whether it’s through regular check-ins, updates on new technologies, or proactive problem-solving, we are always there for our customers.”
Zumbach Electronic’s commitment to customer service is evident in the care and attention they provide, which includes comprehensive training programs offered both at their headquarters in Orpund, Switzerland, and on-site, ensuring customers are fully equipped to use Zumbach systems effectively. Their service technicians are available worldwide, providing support both in person and virtually, handling everything from commissioning and maintenance to repairs and calibrations, ensuring their customers’ operations run smoothly and efficiently.
Boasting a robust and global support network that has been increasingly invested in over the past 60 years, with service centers strategically located around the world, it’s clear to see the value Rainer Zumbach and his team see in providing this unique level of attention to their customers. This network allows Zumbach Electronic to provide quick and efficient assistance, minimizing downtime and maximizing productivity for their customers. Their experienced service teams are always ready to help with technical problems, spare part requests, service calls, and installations.
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At Zumbach Electronic, customer service is not just a department; it’s a core value that permeates every aspect of their business. Their consultative approach, the sense of family they extend to their customers, and the meticulous care and attention provided, all contribute to their reputation for excellence. They are committed to ensuring that their customers receive the highest levels of service, making their experience with Zumbach Electronic truly exceptional, and when you combine that with the improvements in process efficiency and quality control, cost savings through reducing waste material and machine downtime, it’s a proposition that is increasingly hard to beat.
